Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are EAU BAGS made from?
We use premium, ethically sourced materials including top-grain leather, high-grade vegan alternatives, and durable water-resistant linings to ensure every piece lasts a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unused condition with all tags and protective packaging intact.
Do you offer a warranty on your products?
Yes, every EAU BAG comes with a 1-year limited warranty covering manufacturing defects in materials and craftsmanship.
How should I care for my bag?
We recommend wiping your bag with a soft, damp cloth and avoiding prolonged exposure to direct sunlight or heavy rain. For leather items, a high-quality conditioner can be used every 6 months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.